ServiceDesk Plus

ServiceDesk Plus is a product of Manageengine and more than a decade has passed since the beginning of software development and it's features and capabilities are being added day by day. In addition to the capabilities of managing user requests, this software also provides other facilities in accordance with ITIL and ISMS standards, such as change management and problem management.

ServiceDesk plus Farsi package of T-One Net company, in addition to making Farsi of all service desk software parts, it also solves the problems in identifying network computers by the software agent, so that in addition to more accurate identification of computer equipment, even by changing the operating system of computers or replacing parts, information about changes recorded in the history of that equipment. The Farsi version of ServiceDesk Plus by T-One Net is provided for version 14820 of the software and is periodically updated with the release of new versions of the software by the manufacturer.

In addition, Farsi package for ServiceDesk Plus prepared by T-One Net provides the solar calendar and solar date throughout the software, from the request management section to the reports and management section of the software, so that the localization of the ServiceDesk Plus software is complete.

The features of the T-One Net ServiceDesk Plus 14 Farsi package

Customize the software login page

• Show Farsi page
• Show company logo
• Persian font
• Automatic domain selection based on username

Adding Persian language to the program, adding Persian font and fixing the program's appearance defects to support right-to-left Persian language in all sections.

• In many Farsi generators, there are apparent defects such as typing the IP address from right to left or displaying the hours and minutes moving and such things, which have been fixed in the version provided by T-One Net.

Changing the date and calendar of the application to fully support the date and solar calendar throughout the application

• With the changes made, the solar date and calendar have been replaced by the Gregorian date and calendar in all parts, and this has been applied even in the parts where the date range is required, for example, the beginning or end of the month or year. The solar calendar and date have been replaced by the Gregorian calendar in all parts of management and reports.
• In some Farsi packages, the solar date exists only in the request management section, and especially in the management and reports section, the Gregorian calendar is still used.
• Providing the default database of the software, including initial settings, Persianization of items in the program, creation of default categories, templates and forms to make it easier to start using the program.

Fixed issues related to ServiceDesk Plus communication with EndpointCentral agent

• Failure to correctly identify some computer parts such as the motherboard model
• Change EndpointCentral software to uniquely identify assets to avoid creating duplicate computers after changing Windows, motherboards, or more

Providing customized executable files for simple and convenient installation of EndpointCentral agent

Providing a customized Notifier service to display notification messages in the service desk software

• For example, displaying new requests and requests assigned to managers and experts
• Sending notification messages through the EndpointCentral agent facility

Advantages and key features of ServiceDesk Plus

Processes related to IT service management standard (ITIL)

• Event management such as user troubleshooting requests
• Service catalog such as service requests such as software installation, cabling, etc.
• Problem management such as recording problems along with the cause, solution, equipment involved and planning to fix the problem
• Change management, such as recording changes along with the creation of a change working group, scheduling changes, equipment involved, procedures for making changes or returning to the initial state.
• Network configuration component management (CMDB) to define network configuration components from experts to switch ports and connect them to each other
• IT project management to create projects with the people involved in the project, schedule step by step and necessary tasks in each step

Automation

• Knowledge repository for the possibility of recording solutions and proposing solutions for user events through artificial intelligence by software
• Self-service portal for the possibility of registering public solutions to solve users' problems by themselves
• Service Level Agreement (SLA)
• Organizational roles
• Automatic allocation
• Notifying experts
• User poll
• Reporting from experts
• Request registration through email commands

Asset management

• Asset management to register Asset, connect them to users and other assets, and record the history of their changes
• Asset identification and asset scanning through the agent
• IT asset monitoring
• Management of software assets to register all types of software available in the network, the possibility of sending messages in case of installation of unauthorized software.
• Software license management, such as the possibility of registering licenses and sending a warning message when the license is about to expire.

Purchase order management

Management of contracts

So far, the production of Farsi package for the following versions has been carried out by T-One Net:

• ServiceDesk Plus 9.36
• ServiceDesk Plus 10.01
• ServiceDesk Plus 11.1
• ServiceDesk Plus 12.06
• ServiceDesk Plus 13.07
• ServiceDesk Plus 14.102